5 Reasons Why VoIP Phones Make Sense for a Small Business

The phone system is at the forefront of your business and nothing but the best is important for your company's success. While the best may seem the most expensive or complicated, what if it wasn't?

In fact, here are 5 reasons why VoIP phone services make sense for a small business, including affordability and being user-friendly.

User-Friendly for Staff

In the past, phone systems could be complicated and a real headache for employees to use. Whether it was trying to transfer a phone call or using call forwarding with complicated numbers and signs, traditional business phone systems were not the easiest to use.

With VoIP, the technology is integrated into systems that you and your employees are already using, like the web and mobile devices. Management portals can be customized to your business to provide a simplified interface to administer your communication needs.

Remote Access

Technology today allows many employees to work remotely and VoIP works as a virtual environment so that employees at home, sales representatives on the road, and anyone off-site can work easily and still be easily able to access the workplace.


There are many ways in which VoIP saves money. There is no expensive phone equipment to buy, less repair and maintenance costs, there is no need for a room full of equipment, and calls are based on a different platform than the old school phone system, so there is no need to pay long-distance calls. Last but not least, VoIP service is a flat fee so budgeting is easier and there are no surprises throughout the year.


In the past, a phone system had to handle the number of employees physically in your building, so when you needed more phones you likely needed more hardware in your phone system closet to support them. With VoIP as your small business grows, your telephony system is flexible with packages where you can easily add extensions at-will without buying more equipment.

Things like video conferencing, multimedia sessions, Internet faxing, and more -- without having to buy or own additional equipment such as a fax machine are all possible.

Here are a few other things that VoIP with Fluent Voice offers its users:

  • View recent calls or calls from any date and time in history.

  • Manage auto-attendant settings.

  • Easily accessible personal and corporate phone numbers.

  • Extension dialing to co-workers.

  • Listen to and manage voicemail.

  • Manage which device rings when a business number is called.

  • Access to company international dialing plan.

  • And literally a TON of other great features.

Ongoing and Safe Technology

Hosted VoIP providers act as a buffer between enterprises and the risk of obsolescence. The provider wants to stay relevant and ahead of the competition so upgrades and allow them to do so. And keep in mind that just a few of the key features to expect include call waiting, remote extensions, caller ID, web-based administration, three-way conferencing, and more.

A traditional phone system relies on phone lines that are connected to the public switched telephone network (PSTN), on circuits operated by Private Branch Exchange (PBX) equipment. Voice Over Internet Protocol (VoIP) provider transmits your voice over the Internet as data and has the above benefits when using it for small businesses.

Fluent Voice Managed VoIP offers hosted PBX, SIP Trunking / PRI / POTS analog, unified communications, and application integration. The choice is clear -- VoIP works better for your needs and costs less. Give us a call to see how we can help you get there!