The 3 S’s of Small Business VoIP Services

In the past few years, more and more businesses have made the switch from traditional landline phone systems to VoIP. As a result, many new VoIP services have emerged. If a VoIP firm wants the ability and opportunity to gain some of these new converts, it’s essential that they have the features needed.

The main things that modern business owners are searching for from a VoIP phone system can be narrowed down into the three S’s: Setup, Scalability and Support.

It’s no question that these three S’s make total sense when it comes to what small businesses with under 50 employees should be searching for when shopping for a VoIP service provider.

The fact is, business owners don’t want to spend all their extra time and money on this, which means they need a system that’s fast to implement, with quality technical support and that allows easy expansion when the time comes.


Modern small business owners want the setup process of a new VoIP system to be fast and simple. With VoIP, this is possible thanks to the nearly instant process of getting a phone number and activating the system.

There are some service providers that even make it possible to get a phone number anywhere in the US. Also, you have the option to select a number from the inventory of what’s available and activate this number instantly, or you can port an existing number.

If you decide to port your existing number, the amount of time this takes depends on when your current provider gives the needed authorization to release the number for you to use with your VoIP company. This process can take anywhere from a few days to a few weeks.

After the porting process, the call flow is designed. This determines how your calls are handled through an online editor of some type.


As a small business owner, you want to know that you can scale your system easily as your company grows. Whether you know it yet or not, you don’t want on-site PBX. The best solution for businesses today is hosted business VoIP.

With this setup, you have the ability to quickly and easily add new users, change call flows and add extensions. Also, there’s usually never any cost to update these settings.

When you can add unlimited users, it will help you save quite a bit of money; however, this isn’t a feature offered by all VoIP service providers, so be sure to ask ahead of time.


As a decision maker for your small business, you know what you need. If you look at the features, you will find that VoIP support is second to none. There’s always someone available to help, regardless of the day or time as it's a complete service.

VoIP is a phone solution that makes sense for virtually any small business. If you are considering making this investment, be sure to consider the options and find a service provider that meets your needs and objectives.

If you are ready to make a change and get quality VoIP services, contact Fluent Voice.