When you are searching online, you will find countless resources letting you know how to impress people in a face-to-face encounter. While that’s important, you also need to know how to impress people when on the phone.
The good news is, when you’re speaking to someone on the phone, it’s not all up to you to make a great impression. In fact, you can use the three VoIP phone features highlighted here to help impress your callers.
Consider These Situations
If someone is researching several companies offering the product they need, they are likely going to go with a company with the best service/response to their inquiry.
- Company A: The shopper receives a busy tone.
- Company B: A person answers, but they are only able to take a message for someone else to call the shopper back at another time.
- Company C: The shopper is greeted by a professional recording allowing them to select the specific department needed. The shopper then gets to speak to a knowledgeable person who provides the information needed.
Which company provided the best customer service? Company C, of course, and all this was thanks to the VoIP phone features in place.
Keep in mind, when selecting VoIP phone features, you should put the needs of your caller first. When you do this, you will be able to provide the best customer experience possible.
Feature 1: Hold Music
This is an underestimated feature that can add quite a bit of value to your communications strategy. However, that’s only the case if you know how to use it.
If you have music playing while a caller is waiting, that’s great, but it doesn’t really add too much value to their experience. Instead, turn your hold music into a commercial. You can educate and inform your callers about holiday office hours, sales and promotions, and product updates.
The best part is, you can change and customize these messages as often as you would like, ensuring your customers have the most accurate and up-to-date information possible.
Feature 2: A VoIP Phone Number
A good phone number is one that’s easy to remember. If you need one, or want to find one, you can search for local, toll-free and vanity numbers by city, state and area code.
Keep in mind, a VoIP number works differently than a traditional phone number because it is not tied to a landline, which makes it easier to manage with several extensions.
There’s no wrong way to choose a business phone number, but again, the key is to keep your caller’s needs in mind at all times.
Feature 3: Auto Attendant
Chances are, you have already heard how great auto attendants can be for your business. In addition to helping you reduce costs, they can help to automate your call flow. They also allow you to create a personal greeting that is tailored to your specific business.
The auto attendant is more generic than a voicemail greeting. It provides you with the opportunity to show a caller who you are and what you have to offer. There are some businesses that opt for different greetings after hours than during business hours. This choice is completely up to you.
Getting the VoIP Setup You Want and Need
Ultimately, the VoIP setup you choose will be up to you. You can work with the professionals at Fluent Voice to learn more about the best features for your particular needs.